Meet your Copeland Insurance Group Team

Copeland Team

Say Hello and Meet Your Support Staff!

As a Copeland Insurance Independent agent, you’ll be able to count on the team below to assist you with everything you need to free yourself from the day-to-day nightmares of running your own business. We'll provide you with all the resources you need to sell some of the best products available in the insurance marketplace.


Mel Copeland, Founder

Mel Copeland Founder

Melissa Copeland, Founder

Melissa Copeland Founder


Allen Pauley, CEO

Allen Pauley CEO


Cathy Gatlin, VP/Chief Compliance Officer

Cathy Gatlin VP/Chief Compliance Officer

Leslie Lane, Compliance Associate

Leslie Lane Compliance Associate

Human Resources & Accounting Services

Heather Mayfield, Director of Operations

Heather Mayfield Director of Operations Oversees All Finance, HR, & Business Operations

Tina Jarvis, Lead Commission Specialist

Tina Jarvis Lead Commission Specialist Agent Commission Processing

Jessica Neitzel, Commission Specialist

Jessica Neitzel Commission Specialist Agent Commission Processing

Charry Blalock, Commission Specialist

Charry Blalock Commission Specialist Agent Commission Processing

David Williams, Accounts Payable

David Williams Accounts Payable Co-Op and Business Expense Account Payables

Kristy Willett, Commission Specialist

Kristy Willett Commission Specialist Agent Commission Processing

Regional Vice President

Jan Walsh, MBA, PAHM®, Regional Vice President

Jan Walsh, MBA, PAHM® Regional Vice President

AZ, CA, CO, DC, GA, HI, ID, IL, IN, MA, MD, MO, MT, NC, NJ, NV, NY, OH, OR, PA, SC, UT, VA, WA, WI, & WY

Dusty Singleton, Regional Vice President

Dusty Singleton Regional Vice President AL, AR, FL, KS, LA, MS, NM, OK, TN, & TX

Under 65

Joey Brignac, National Sales Director Under 65 Markets

Joey Brignac National Sales Director Under 65 Markets

Medicare Supplements

Johnny Y'Barbo, National Sales Director Medicare Supplements

Johnny Y'Barbo National Sales Director Medicare Supplements

Sales & Marketing Directors

Rob Warnock, Sales & Marketing Director

Rob Warnock Sales & Marketing Director GA, DC, SC, NC, VA, PA, NJ, NY, MD, & MA

Alejandra Ruiz, Sales & Marketing Director

Alejandra Ruiz Sales & Marketing Director Houston

Dwayne Gueno, Sales & Marketing Director

Dwayne Gueno Sales & Marketing Director Pearland

Debbie Allen, Sales & Marketing Director

Debbie Allen Sales & Marketing Director AR, LA, Waco & East TX

Marta Montero, Sales & Marketing Director

Marta Montero Sales & Marketing Director Miami, FL

Ricky Campbell, Sales & Marketing Director

Ricky Campbell Sales & Marketing Director AL, FL, MS, & TN

Javier Bermudez, MBA, Sales & Marketing Director

Javier Bermudez, MBA Sales & Marketing Director Austin, Corpus Christi, San Antonio, & Rio Grande Valley TX

Elsa Isais, Sales & Marketing Director

Elsa Isais Sales & Marketing Director El Paso TX & NM

Denise Reid, Sales & Marketing Director

Denise Reid Sales & Marketing Director Dallas - Fort Worth

Araceli Avila, Sales & Marketing Director

Araceli Avila Sales & Marketing Director AZ, NV, & UT


Margaret Wong, Sales & Marketing Director

Margaret Wong Sales & Marketing Director Hawaii

Find your Sales
& Marketing Director

Download Our Sales & Marketing Director Territory Map.

Download PDF


Shannon Henderson, Contracting Manager

Shannon Henderson Contracting Manager

Broker Coordinator Team

Kasi Deloe, Broker Coordinator

Kasi Deloe Broker Coordinator

Brandi Phillips, Broker Coordinator

Brandi Phillips Broker Coordinator

Cara Gray, Broker Coordinator

Cara Gray Broker Coordinator

Broker Servicing Team

Kimberly Martinez, Broker Servicing Associate

Kimberly Martinez Broker Servicing Associate

Chiquita Talley, Broker Servicing Associate

Chiquita Talley Broker Servicing Associate

Special Projects

Oralia Rabadan, Special Projects

Oralia Rabadan Special Projects

Logistics & Tech Training

Cameron Downing, Logistics Coordinator

Cameron Downing Logistics Coordinator


Lindsey Downing, FE, Life, & Annuities

Lindsey Downing FE, Life, & Annuities


Lesley Pettigrew, Marketing Manager

Lesley Pettigrew Marketing Manager

Kourtnie Jeter, Marketing Associate

Kourtnie Jeter Marketing Associate

Information Technology

Stephen Leath, IT Director

Stephen Leath IT Director

Joshua Blalock, IT Analyst I

Joshua Blalock IT Analyst I

Product / Research / Reporting

Carissa Welch, Product / Research

Carissa Welch Product / Research

Tammy Porter, Product/Research Assistant

Tammy Porter Product/Research Assistant

Melissa Campbell, Reporting Assistant

Melissa Campbell Reporting Assistant